Catering Manager
We are looking for a friendly, motivated, hardworking, and savvy Catering Manager to join our Clementine team! We are a well-established neighborhood bakery-cafe with a substantial catering business in Century City and beyond.
The Catering Manager we’re seeking will maintain and nurture relationships with our established clients and work to grow the business and add new clients. The ideal candidate enjoys the brisk pace of a busy restaurant, loves engaging with customers, acclimates to any situation and can troubleshoot at a moment’s notice. Must be a self-starter, multitasker, great communicator and focused leader. The Catering Manager is responsible for a small team of catering assistant(s) and delivery drivers. Our catering is drop-off only, for offices and individuals, rather than on-site catering or event planning.
This is a full-time, daytime position based out of our Century City-area restaurant. Parking is a major challenge and our offices are cramped and windowless. But we are kind and warm, fun and authentic. We will ply you with good things to eat and get you out in time to have a life.
Catering Manager’s responsibilities include, but are not limited to:
Ensuring excellent customer service, accuracy, and efficiency of orders.
Maintaining current accounts and growing new accounts through effective outreach and marketing.
Hiring, scheduling, training and supervising the catering office team as well as the delivery drivers.
Communicating with (and facilitating communication between) the various departments within the restaurant (e.g., kitchen, pastry, front-of-house).
Handling client concerns/issues - in person, on the phone, and via email.
Handling employee issues as they arise, with professionalism and basic understanding of HR principles.
Preparing and delivering performance evaluations for members of the catering department.
Reviewing, correcting and approving timecards.
Training front-of-house servers on how to take catering orders, and how to cover/troubleshoot in the catering manager's absence.
Maintaining and updating menus and production mapping on our cloud-based catering platform, including holiday and event menus.
Conduct regular meetings/huddles with the catering team.
Analyze and report on catering sales trends, forecast by quarter.
Verify successful processing of daily payments.
Ensure house accounts remain in good standing.
Work closely with management team to maintain a cohesive work environment.
Job Requirements:
Minimum 2 years of management experience
Minimum 5 years of customer service experience
Proficiency with Google Sheets, Docs, navigating/formatting on cloud-based platforms
Bilingual (Spanish/English) a plus
ServSafe certification
Must be able to lift up to 35 lb
Open availability Monday - Saturday
Pay & Benefits:
$25-$35/hour
Paid Time Off
Health, vision, & dental
401K
Free Lunch
Metro/Tap card reimbursement
Closed Christmas Day through New Year’s Day
Open to alternative schedule (e.g., 4 day week).